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Refunds

We strive to make sure you are 100% happy with your wedding stationery. If you have any questions or concerns, don’t hesitate to contact us

Invitation Suites

BEFORE DESIGN APPROVAL

If you haven't approved your digital proof and are unhappy, your order can be canceled and fully refunded. 

AFTER DESIGN APPROVAL

If you’ve already approved your hard copy proof, we cannot offer a refund or make any changes to the printed items of your order since approved orders go immediately into production. However, contact us if you would like to make a color change to an element that isn't printed. We should be able to accommodate the change if it's within 3 days of when you approved your order.

ISSUES WITH YOUR ORDER

If there is an issue with your order, please contact us within 14 days of receiving your order. We are committed to making sure you absolutely love your wedding stationery and are happy to work with you to solve any issues. However, because stationery is printed specifically for you, we do not offer any refunds for completed orders. 
 
If your stationery arrives with a typo that was approved during the proofing process, a discounted reprint fee will be offered for your convenience.

Other Wedding Stationery

BEFORE DESIGN APPROVAL

If you haven't approved your digital proof and are unhappy, your order can be canceled and fully refunded. 

AFTER DESIGN APPROVAL

If you’ve already approved your digital proof, we cannot offer a refund or make any changes to the printed items of your order since approved orders go immediately into production. 

ISSUES WITH YOUR ORDER

If there is an issue with your order, please contact us within 14 days of receiving your order. We are committed to making sure you absolutely love your wedding stationery and are happy to work with you to solve any issues. However, because stationery is printed specifically for you, we do not offer any refunds for completed orders.

 

If your stationery arrives with a typo that was approved during the proofing process, a discounted reprint fee will be offered for your convenience.

Samples

Samples cannot be returned. Please contact us if there is an issue with your sample order.